CareerSTEPS Case Manager

CareerSTEPS Case Manager

This is a full-time non-exempt position that is responsible for providing specialized case management services to eligible, out-of-school youth ages 16- 24 years old who need assistance and support in achieving success in educational/vocational training or in employment. Services will be provided based upon a young adult driven Individual Service Strategy.

Primary work hours will be Monday thru Friday, 8:00am-4:00pm with a ½ hour lunch (37.5 hours/week), unless otherwise discussed. The position incumbent may be required to work evenings and/or weekends as deemed necessary to benefit the program.  The position is located at the Westmoreland PA CareerLink site and on occasion will collaborate at the Fayette PA CareerLink site.

The CareerSTEPS Case Manager’s responsibilities include but are not limited to the development of learning opportunities, work experience and training certifications for eligible young adults enrolled in the WIB Young Adult CareerSTEPS Program. The primary focus of services is to support the young adults in the program in achieving positive employment, education, certification and training outcomes.  This position will participate in and monitor the program to assist these young adults in making choices for the full and appropriate use of available community resources.  Additional responsibilities will include collaboration with potential employers and existing training programs in Westmoreland and Fayette Counties.  This position will monitor and adhere to regulations, completion of accurate and prompt reports, and other required paperwork.


Include the following. Other duties may be assigned as deemed necessary by management.


Adheres to RIHS, county, state, and federal regulations governing the Workforce Investment Act of 1998. Attends specially designed training programs provided through the RIHS, county, state and federal agencies.

Case Management Activities:

Assess young adult needs utilizing the Individual Services Strategy, young adult and/or collateral interviews, and reviews of educational/vocational, employment, and social information.  Needs assessment will consider current and historical information, with emphasis on precipitating factors to education/vocation and employment concerns.

Develops, prepares and implements a comprehensive Individual Service Strategy (ISS) to evaluate the goals for each young adult on an individualized basis.  The ISS requires a one goal minimum per year not to exceed a maximum of three goals per year, consisting of basic skills, work readiness skills, or occupational skills.  Setting one basic skills goal is required if the youth is basic literacy skills deficient.

Monitoring and Coordination Activities:

Monitors all services received by young adults by reviewing cases, meeting with family, significant others, relevant providers, advocates and attorneys, and attending WIB team meetings.  Participates in team meetings at site offices, such as Pennsylvania Career Link, on consistent basis.  Ensures young adult’s needs are met through utilization of natural supports and other services.  Investigates new resources and communicates with respective providers on the young adult’s behalf.  Assists young adult with identification, linkage, access, and coordination of their resources.

Outreach/Training Responsibilities:

Represent the CareerSTEPS Program/RIHS in the community, be a positive spokesperson when meeting with schools, employers, post-secondary facilities, and other outreach events. Obtain specialized training as needed to support the program and young adults.

Advocacy Activities:

Advocates for the young adult to ensure responsiveness from natural, community, generic, and specialized services.  Advocacy includes providing information, removing barriers, creating options, and resolving problems.

Case Documentation:

Maintains records in a paper chart and OnBase charts, contacts with young adults, and collateral.  Updates forms as needed.  Reviews charts for compliance and regulations.  Prepares for annual record audits by the agency and the WIB, with the possibility of record audits by the state and federal governing agencies.  Efficiently completes paperwork and other program related materials.

Professional/Technical Responsibilities:

Extensive knowledge of theories, principles, and techniques related to services provided.  Ability to establish/maintain effective working relationship with young adults, associates, and agency personnel.  Knowledge of community resources and ability to facilitate coordination activities. Ability to prepare clear, concise reports and to communicate effectively, both orally and in writing. CareerSTEPS Case Manager should acknowledge safety concerns when/if transporting young adults in the agency van. Transporting the young adults is an expectation of the job, there are policies and practices in place to protect both case managers and young adults.


This position has no supervisory responsibilities. The CareerSTEPS Case Manager reports directly to the CareerSTEPS Supervisor and/or the RIHS Management Entity.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor’s degree in Human Service/Social Service related field with previous case management experience preferred with a concentration on educational/vocational training and/or employment.

Associate’s degree in Human Service/Social Service related field and 2 years previous case management experience needed with a concentration on educational/vocational training and/or employment.

Language Skills:

Strong interpersonal skills, effective oral and written communication skills.  Ability to prepare clear, concise reports.

Certificates, Licenses, Registrations:

Valid PA Driver’s License, Proof of Valid Auto Insurance, Act 34 (Criminal Record), and Act 33 (Child Abuse) and FBI Clearance. There will be monthly screenings of PA Medicheck List, LEIE and SAM.

Physical/Mental Demands:

While performing the duties of this job, the employee is regularly required to perform various clerical duties, talk and/or hear.  The employee is frequently required to sit, stand and walk.  The employee is occasionally required to lift and/or move up to 25 pounds.

Substantial problem solving in response to urgent/emergency situations, which may require immediate action.  Ability to apply principles of leadership and management in daily practice.

Work Environment:

The services of this job are primarily office based.  While performing the duties of this job, work is normally performed in a typical office environment; however, travel is required within the community. The employee is exposed to outside weather conditions.  The noise level is usually moderate.

Reasonable Accommodation:

It is RIHS’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with disabilities.

This position description is not an employment agreement or contract, but rather a description of the expectations of job duties and responsibilities as assigned to this position.  Management has the exclusive right to alter the scope of work within the framework of this position description and the position classification, at any time without prior notice. 

MCR Code: P3002
Supervisor: RIHS Program Specialist/Management Entity
Department: Career Steps

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