This is a full-time non-exempt position that is responsible for working with adult individuals in an office and/or community setting. The goal of the position is to decrease barriers to social determinates of health that impact individuals served. The Community Health Worker (CHW) will be responsible for outreaching to sites in the community where individuals who have unmet needs are located, assessing their Social Determinant of Health (SDoH) needs, and prioritizing addressing barriers by locating and providing resources. The CHW will provide essential linkages and follow up services. Primary work hours will be Monday through Friday, 8:30 am to 4:30 pm, with a 1/2-hour lunch (37.5/week) unless otherwise agreed upon.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following, (other duties may be assigned as deemed necessary by management):
The CHW will provide services to their clients either by phone or in person based on the individual’s needs and preference. When meeting with clients in the community, the CHW will ensure all information is secure and kept private and meetings are in a safe/confidential location. The activities of the CHW will include conducting standardized SDoH screening and interviewing to prioritize and meet the SDoH needs of the client, advocating to empower the individuals they serve, completing referrals for other community services that will assist in improving the client’s quality life and maintaining proper communication with these providers. The employee will maintain documentation of case activity, electronic records, and proper follow-up to ensure the referrals/linkages/warm handoffs were successful and effective. The CHW will be responsible for preparing reports within required timeframes as mandated by federal, state, and/or county entities.
The CHW must have the ability to identify and defuse individuals who are in crisis as a result of not having their Social Determinants of Health needs met.
The CHW must have extensive knowledge of theories, principles, and techniques related to service provided. They need to have the ability to establish/maintain effective working relationships with clients, associates, and agency personnel. A knowledge of community resources and the capacity to facilitate coordination activities and an ability to prepare clear, concise reports and to communicate effectively, both orally and in writing, is necessary.
It is the expectation that employees will adheres to any/all RIHS, county, state, and federal guidelines, regulations, policies, and laws governing the CHW program. Employees of the CHW program will be expected to attend specially designed training programs provided through RIHS, Managed Care Organizations, county, state, and federal entities that are relevant to the CHW program.
This position may be required to perform other duties as assigned by the supervisor or management staff.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Bachelor’s degree in Social Science related field preferred and one (1) year of full-time volunteer or paid employment in a social service-related position preferred, or
- A high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science and equivalent experience working in the Social Services field.
Employee must have strong interpersonal skills, effective oral and written communication skills and the ability to prepare clear, concise reports. They must possess working knowledge of computer software that includes databases, spreadsheets, and word processing for tracking information and preparing reports, letters, and forms. The ability to effectively present information, and respond to questions from clients, families, agency, county, and state representatives is also necessary.
Certificates, Licenses, Registrations:
Valid PA driver’s license, Proof of valid Auto Insurance, ACT 33 (Child Abuse), ACT 34 (Criminal Record) and FBI Clearance. Employee must meet the requirement for becoming a Certified Community Health Worker established by the Pa Certification Board (PCB) within 1 year of being hired. There will be monthly screenings of PA Medicheck List, LEIE and EPLS.Physical/Mental Demands:
While performing the duties of this job, the employee is regularly required to operate a motor vehicle, sit, stand, walk, bend and lift objects of up to 10 pounds. The employee regularly uses a computer, phone, fax, copier and other essential office equipment to carry out daily work assignments.
The CHW will work primarily in the community and will offer services wherever the client location may be; in the client’s home, community center, and place of worship or treatment center. CHW will conduct screenings, provide resources, problem resolution and informal support network building for individuals served where and when it is needed. The CHW will be required to drive throughout Westmoreland County and its surrounding counties. Exposure to outside weather condition will exist. The noise level in the work environment is usually moderate.
It is RHIS’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with disabilities.