Family Resource Specialist

Family Resource Specialist

SUMMARY

This is a full-time non-exempt position that is responsible for ongoing distribution of community resources, trainings, and networking opportunities for individuals, their families and other stakeholders in the developmental services system who live in, receive or provide services from Westmoreland County.  This position will also have the responsibility to develop and coordinate education and networking opportunities. Focus of trainings, education and ongoing distribution will be guided by the needs of the Westmoreland County’s Developmental Services program.  All outreach will be based on the philosophies and concepts of Supporting families throughout the Lifespan working towards a “vision of a good life”.  It is essential to have excellent written and verbal presentation skills along with the ability to maintain positive, professional relationships with all stakeholders.  Primary work hours will be Monday through Friday, 8:30 am to 4:30 pm with a 1/2-hour lunch (37.5/week) unless otherwise agreed upon.

This specialized position will require someone who can be flexible with their work schedule to meet the needs of this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following, (other duties may be assigned as deemed necessary by management):

Compliance:
Adheres to RIHS, county, state, and federal regulations governing Developmental Services. Attends specially designed training programs provided through RIHS, county, state, and federal agencies.

Advocacy Activities:

This position will help individuals and their family increase awareness of Office of Developmental Programs system, working to remove barriers and create options for resolving problems when necessary.  They will work to ensure individuals and families receive appropriate resources, information and networking opportunities when requested.

Management of Data for Distribution Purposes:

Manage and control electronic mailing lists for distribution to individuals, families and stakeholders requesting and in need of information as to what is happening in the community, upcoming trainings, conferences, and webinars designed to increase awareness of advocacy and resource opportunities as well as information around the Community of Practice Supporting Families throughout the Lifespan. Create and edit regular communications which include writing articles, proofreading and designing materials.  It may also require locating or requesting content for distribution from appropriate stakeholders.

Locate and Management of Community Resources:

Manage a data base of community resources.  Responsible to locate new community resources and update existing resources.  Maintain resources in a web-based system.  When appropriate share resources through electronic and paper distributions.

Website Coordination and Auditing:

Manage a website reviewing and auditing to ensure proper information is publicly displayed.

Communities of Practice and LifeCourse Framework:

Become knowledgeable and skilled in Communities of Practice and LifeCourse Framework. Provide opportunities to increase awareness to individuals, families and stakeholders.  Goal to use the LifeCourse tools and how they can be utilized to help identify natural resources in the community to help support the needs of individuals in the DS system.

Outreach and Education specific to the Developmental Services System:

Participate in community networking activities as requested or organized.  Seek out opportunities to meet the needs of the DS system through educational forums. Expand relationships with civic groups, schools/colleges and other social service organizations.  Develop procedures, protocols and analyze outreach/educational activities and outcomes in reports.  Must be able to communicate effectively and comfortably in public forums and maintain positive, professional relationships with these stakeholders.

Professional/Technical Responsibilities:

Develop extensive knowledge of the BH/DS service system; ability to prioritize work; work with minimal direction and still meet deadlines; ability to establish and maintain effective working relationships with all stakeholders which include but are not limited to: county and state offices, individuals, families, SCOs, service providers, community civic groups, schools/colleges, social service organizations and regulatory bodies; ability to work independently and be able to multitask/prioritize responsibilities.    This position must be self-motivated, possess empathy and compassion for the population and their needs, be proactive and forward thinking, ability to promote the agency and DS system in a positive approach that builds upon philosophies and concepts of Supporting families throughout the Lifespan working towards a “vision of a good life”.

Other Duties:

This position may be required to perform other duties as assigned by the supervisor or RIHS Management Entity.

SUPERVISORY RESPONSIBILITES

This position has no direct supervisory responsibility. The incumbent will report directly to the Developmental Services Supervisor and my take direction from the RIHS Management Entity.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
Bachelor’s Degree (BA/BS) (prefer business management, communication, marketing, public relations or social/human services) AND three (3) years of work experience for a social service organization, that would include work in marketing, public relations, business development or communication   OR  Equivalent education, experience and/or training that would fulfill the requirements of a Program Specialist classification.

Demonstrated experience in educating or influencing target populations. Knowledge of Developmental Services provider network and community resource system preferred.  Excellent written and verbal presentation skills, time management and proficiency with computers are essential.  Excellent leadership skills required, which are characterized by the ability to gain respect, positively influence, accurately assess and support the agency in the achievement of its mission and vision.

Language Skills:
Strong interpersonal skills, effective oral and written communication skills.  Ability to prepare clear, concise documents.  Working knowledge of computer software that includes databases, spreadsheets and word processing for tracking information and preparing reports, letters, newsletters and articles.  Effectively present information, and respond to questions from consumers, families, agency, county, and state representatives.

Certificates, Licenses, Registrations:
Valid PA driver’s license, Proof of valid Auto Insurance, ACT 33 (Child Abuse), ACT 34 (Criminal Record) and FBI Clearance.  There will be monthly screenings of PA Medicheck List, LEIE and EPLS. This position requires the availability of a personal vehicle to use for work purposes, with mileage reimbursement.

Physical/Mental Demands:
While performing the duties of this job, the employee is regularly required to operate a motor vehicle, sit, stand, walk, bend and lift objects of up to 10 pounds. The employee regularly uses a computer, phone, fax, copier and other essential office equipment to carry out daily work assignments.

Work Environment:
While performing the duties of this job, the employee regularly works in an office environment. The employee may be required to work outside the office environment in relation to the needs of the role of responsibilities of this position.  Exposure to outside weather conditions will exist.  The noise level in the work environment is usually moderate.

Reasonable Accommodation:

It is WCSI’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with disabilities.

Job Type: Full Time Non Exempt
MCR Code: P3015
Supervisor: RIHS Developmental Services Manager
Department: Developmental Services

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